Pay-per-fix marketplace support · no subscription

Your marketplace problem, fixed one ticket at a time.

Rejected listings, suspended account, broken feed: pick the module, pay between €150 and €490, and it's handled within 72 business hours. No agency, no quote, no commitment.

Ticket #TM-1042 · in progress

Catalogue import error fix

Marketplace
General marketplace (Mirakl)
Target
80 to 90% of errors fixed
Delivery
within 72 business hours
2001 · Required attribute missing [ean] · 2010 · Unknown category
✓€150excl. VAT

Every marketplace. No list needed.

Almost every marketplace runs on a handful of seller back offices: Mirakl, Amazon Seller Central and a few in-house systems. We know them all. If it has a seller portal, we can work on it.

Ticket Marketplace in a nutshell

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Three steps, zero commitment

You tell us what you need, and we handle it one ticket at a time, in the order you choose.

Step 1

Describe your issue

Your details and a few lines on what's wrong. Not sure which module you need? Start with the express audit.

Step 2

Pay the listed price

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Step 3

Track it on your board

One active ticket at a time, the rest wait in your queue. Delivered, approved, next.

Open a ticket

Four steps, two minutes. Each module's scope is written on its card. Need something bigger? Tell us about your project.

1

Your details

2

Your issue

In a few lines: what's wrong, since when, and what you've already tried.

Next, pick your modules and pay. Not sure which one you need? Start with the Express catalogue audit.

3

Pick your modules

Tidiane Hubert

Tidiane Hubert, marketplace expert350+ sellers helped · 8 years on marketplaces

★★★★★

“Tidiane knows his subject inside out, very professional and a great listener. Highly recommended!”
Julia, Compagnie de Californie · Malt review, translated from French

Payment FAQ

What happens after I pay?

You get your receipt and invoice by email. Within 24 business hours, we contact you about the access we need. The module's delivery time starts as soon as we have it, and you follow progress on your board. See the steps

How long does delivery take?

The time shown on the module card: 24, 48 or 72 business hours from when we receive your access. If you order several modules, tickets are handled one at a time, in the order you choose.

Can I get a refund?

Yes, as long as your ticket hasn't started: it's fully refunded on request. If your request falls outside what we do, we let you know and refund you within 2 business days. Full details are in our terms.

Will I get an invoice?

Yes, automatically by email, with VAT shown. Business in another EU country? Enter your VAT number at checkout and the invoice is issued under the reverse-charge scheme, with no French VAT.

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Payments are processed by Stripe, certified PCI DSS Level 1, the highest security standard in the industry. Your card details are encrypted and never touch our servers: we never see them.

How do I get help?

Email Tidiane Hubert directly at huberttidiane@gmail.com. You'll get a reply within 24 business hours. Rather talk it through? Book a 25-minute call.

Your board, once you're a client

A preview of how your tickets move forward. Example for a fictional store.

1 active ticket at a time 1 revision included Reorder your queue anytime

Queue 0

In progress 0

Delivered 0

Custom projects

Need more than a single module?

Catalogue overhaul, launching on several marketplaces, listings at scale: describe your project and we'll match it with hand-picked marketplace experts.

1

You describe the project, your budget and your timeline.

2

We pass it to hand-picked freelancers who specialise in marketplaces.

3

You get a proposal within 48 hours, with no obligation.

Free, no obligation. We'll get back to you within 48 hours.

Need ongoing support?

For monthly account management, work with DataMarketLab

Ticket Marketplace fixes specific problems, one ticket at a time. If you want someone to run your marketplaces month after month, that's what DataMarketLab does.

  • Ongoing management of your accounts and catalogue
  • Strategy for expanding to new marketplaces
  • A dedicated point of contact, Tidiane Hubert
Book a call Visit datamarketlab.com

Free 25-minute video call, pick a slot straight from the calendar

FAQ

Why not a monthly subscription?

Most sellers have a one-off problem, not a need for ongoing support. You pay for the problem solved. If you do want monthly support, book a call with DataMarketLab.

My marketplace isn't mentioned anywhere. Can you work on it?

Yes. We don't publish a list because we cover them all: seller back offices are very similar from one marketplace to the next.

What if my problem is bigger than the module?

Every module's scope is written on its card. If your need goes beyond it, we tell you before we start and suggest an additional module at its listed price. Nothing is charged without your approval.

How do tickets work?

Each ticket includes 1 revision. We need your access and data within 5 days, otherwise the ticket is paused and the next one starts. If we don't hear back within 7 days of delivery, the ticket is considered approved.

Why only one active ticket?

An expert focuses on one job at a time and delivers it fast. Your other tickets wait in your queue, in the order you decide.

Do you need my seller account login?

For most modules, yes. You create a user for us in your seller portal with only the permissions we need, and remove it after delivery. You never share your own password.

Which countries do you cover?

Marketplaces across Europe. Tickets can be opened in English or French.